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August 22, 2007
Notes on the Knowledge Management conference
Ok, just done with another speaking gig, this time courtesy of The Business Zone. My talk is here [pdf 800 kb].
Some interesting riffs coming through, and it was encouraging to hear from various speakers the importance of a systemic view of organisational knowledge.
Of course I continued with my mantra that context of knowledge is far more important than the knowledge itself (duh), but a lot of this initiatives miss out on acquiring key knowledge FROM the customers' context.
(As opposed to knowledge ABOUT the customer, which to me is just CRM.)
And maybe we should examine the language around knowledge management itself McLuhan style; how about creating "Wisdom Creation" roles, if that's the ultimate aim of gathering data. Or even "Chief Storyteller".
Because knowledge on it's own is of no value (assuming that it's being captured in the first place).
Some links and references as promised to the delegates:
KM and Web 2.0 - taxonomies vs folksonomies"For organisations, harnessing the capabilities of Web 2.0 could involve replacing the traditional taxonomy with a user-defined folksonomy. “A taxonomy is where people analyse and prioritise ways for classifying information,” says Dawson. “A folksonomy is built by everyone, there is no architect and no designer. It’s created by the people who actually do the work."Etienne Wenger - Communities of Practice
Blogging = Open-source knowledge management
Some interesting views on Facebook and the Enterprise:
- Facebook and the Enterprise: Part 1
- Facebook and the Enterprise: Part 5: Knowledge Management
One of the key points was the difficulty in capturing what's in peoples heads on to paper, as a lot of the nuances are lost, as we struggle to articulate concepts. So one route is to interview people, but then as the data becomes less structured, it becomes more difficult to find again.
Well, what happens if we could search video?
Check this out: The future of video search
Posted by sdehaast at August 22, 2007 4:09 PM Posted to articles & talks